Apollo Group TV Refund Policy 2024

Apollo Group TV Refund Policy

At Apollo Group TV, we go to considerable lengths to ensure that every one of our customers is completely happy with their purchase. In the unlikely event you are not totally satisfied, for whatever reason, with your Apollo Group TV product, we have a no-nonsense refund policy that will put your mind at ease.

Please read our refund policy in detail to understand the process, eligibility, and conditions that apply to refunds for Apollo Group TV products.

1. Eligibility for Refunds

We offer refunds on Apollo Group TV products purchased from ApolloGroupTVs.store under the following conditions:

30 Day Returns: If for any reason you are not delighted with your Apollo Group TV product, you may request a refund within 30 days from the date of delivery. All returns must be in original condition, never used and in original packaging.
Damaged or Defective Products: In the event that the Apollo Group TV products are damaged or defective at the time of delivery, please contact us within 7 days of delivery to initiate the full refund or replacement process. Photographic proof of the damage or defect may be asked for in some cases.

Unopened Products: Apollo Group TV products that are unopened are qualified for a complete refund. Ensure the package is intact, and the product has not been utilised.

Digital Products: We do not offer refunds on digital products, including but not limited to software downloads, licenses, and access codes unless the product is defective.

2. Refund Process

To return your Apollo Group TV product for a refund, please begin this process by means of:

Contact Us: Email us at support@apollogrouptvs.store with regard to a refund. Please mention the order number, product details, and the reason for return in your message.
Return Authorization: We will consider your request, send you an RA number, and the return instructions for the product.
Return Shipping: You will bear the cost of shipping back to us unless the item comes damaged, defective, or was an error on our side during shipment. In such cases, we will send you a pre-paid return shipping label.
Return Inspection: Once we receive the returned Apollo Group TV product, we will inspect it to ensure that it meets all of our return criteria. Items must be returned in new, unused, and in resellable condition.
Refund Processing: When your return is accepted, we will be happy to process a refund in the original payment method. Refunds generally take [X] days from the date of processing to appear in your account but can vary depending on your bank or payment provider.

Non-Refundable Items

Please note that the following items are non-refundable:

Opened or used Apollo Group TV products except in cases of defect or damage.
Digital products, including but not limited to software downloads, licenses, and online access codes.
Gift cards or promotional items
Any items marked as “final sale” or non-returnable at the time of purchase.

Exchanges

If you need to replace an Apollo Group TV product with a different item, please make a return for a refund and order your preferred item separately. We currently do not have a direct product exchange. However, we’ll replace a defective/damaged item or provide a full refund at no cost if that is the case.

5. Shipping Fees

Shipping fees are not refundable except for in the case of an error on our part where we would reimburse the shipping fee for returning the item (i.e., wrong product sent, damaged merchandise). Unless otherwise stipulated above, it is the customer’s responsibility to pay the return shipping cost.

6. How to Contact Us

If you have any further questions about our Apollo Group TV refund policy or would like assistance with your return, please don’t hesitate to contact our customer support team:

Email: support@apollogrouptvs.store
Phone: +1 (123) 456-7890
Postal Address: Apollo Group TV, 123 Tech Street, Innovation City, State, ZIP Code

We appreciate your patronage and look forward to our facility being useful for you with a satisfactory experience at Apollo Group TV. We invite any other questions you may have about this refund policy via our support group. Thank you for your patronage of Apollo Group TV for all of your home entertainment needs!